*Returned merchandise must be in the same condition as which it was received. It must have original receipt and packaging.
*Refunds will be made in the form of original payment. A refund will be issued for the merchandise amount. Shipping charges can not be refunded. Please allow 5-7 business days for the return to post to your account.
*In the event of a store credit, the customer is responsible for shipping costs involved in returning the received item. Item must be sent back with it's original packaging and with receipt of purchase before a store credit issued. The store credit will be issued for the amount of the returned item (shipping cost is not included).
*The postal service can be harsh. We package our items very securely for a safe journey, but sometimes events are out of our control. If this is the case, and you receive damaged items, we strongly urge you to contact us immediately via email firstname.lastname@example.org with images of the damage merchandise. Again, we want you to be completely satisfied! We can issue you a store credit or set up an arragement for an exchange of the same item.
*Items returned without prior notification will not be accepted and be returned to sender.
*Please view pictures, read descriptions thoroughly, and ask as many questions about the item(s) as you like before making your final purchase.
* Copper, sterling silver and gold-filled items can be wiped with a soft, dry tarnish-resistant jewelry cloth to remove dust and natural skin oils.
*Sterling silver or gold plated items can be cleaned with a soft cotton cloth and warm water. You can us a tiny drop of liquid soap if needed. DO NOT use a jewelry cloth as it usually contains chemical that will dull the surface.
* Every four to six months, sterling silver jewelry should be cleaned with a silver glaze.
* Avoid any contact with extreme sweat/perfume/lotion/chemical/water as it will get tarnished or destroyed if you leave them wet or moist. Wood is very porous and will absorb water quickly, causing its structure to change.
* Keep jewelry away from direct sunlight or excessive heat to avoid discoloration, especially with wood pieces.
* Store necklaces hanging or in a jewelry box with hooks to avoid kinks.
* Take off the jewelry before bathing, swimming, sleeping or any other harsh activities.
IMPORTANT NOTE: You do not need to have a PayPal account in order to make a payment through PayPal.
*Ready-made orders are shipped within 2-4 business days.
*All orders are carefully packaged and shipped via USPS First-Class mail.
*Shipping prices are as follows:
-Any domestic orders below the price of $50.00 will be charged a shipping fee of $7.00 .
. If you are interested in Domestic Express Shipping, please contact us via email [email@example.com].
*All packages are shipped with delivery confirmation. Upon shipment you will receive your tracking information via email.
*Make sure, that your PayPal address is correct. If you want your package to be sent to different address, please put it in the PayPal "NOTE" section and contact us via email firstname.lastname@example.org.
INTERNATIONAL ORDERS WILL HAVE A FLAT RATE SHIPPING COST OF $15.00 (unless the package exceed the weight requirement).
*Express 1-3 business days shpping is available for international orders at the cost of $55.00. If you are interested in International Express Shipping, please contact us via email email@example.com.
*Any International tax, tariff, custom duties, etc. are the responsibility of the buyer.
*Each government has there own postal policies, therefore once packages have left the United States, there is no way to track.